Spinago Responsible Gaming

Our Commitment to Safer Play

Here at Spinago, we provide a range of tools designed to give you full control over your gaming activity. We don't believe that gambling should ever interfere with your work, relationships, or financial wellbeing, and we've structured our platform to reflect that philosophy. From deposit caps to self-exclusion options, our goal is to make sure that every session on Spinago remains a positive experience.

Our team at Spinago Casino also recognises that different players have different needs. Some of you may want a simple reminder of how long you've been playing, while others might need a longer break from gaming altogether. Whatever your situation, we've tried to design options that fit a wide range of circumstances.

Deposit Limits

We allow you to set daily, weekly, or monthly deposit limits on your Spinago account. Once a limit is in place, you won't be able to deposit beyond that amount until the period resets. If you want to lower your limit, the change takes effect immediately. If you wish to increase it, we apply a cooling-off period before the new limit becomes active, giving you time to reconsider the decision.

Time-Outs and Cooling-Off Periods

Sometimes a short break is all that's needed. Our Spinago platform lets you activate a temporary time-out, during which your account is suspended, and you won't receive any marketing emails or promotional offers from us. This feature is ideal for players who simply want a pause without closing their account permanently.

Self-Exclusion

For players who need a longer-term solution, we offer self-exclusion for extended periods. Once self-exclusion is requested, we at Spinago will close the account, block access to the platform, and remove the player from all marketing communications for the duration chosen. Reactivating an account after self-exclusion typically involves a waiting period and a conversation with our support team to confirm the request is genuine and considered.

Reality Checks

We understand that time can pass quickly during an engaging gaming session. That's why Spinago Online Casino can send periodic reminders showing how long you've been logged in and how much you've wagered, helping you keep track of your activity without needing to pause and check manually.

Age Verification and Account Protection

Spinago Casino is strictly for adults. We require every player to be at least 18 years old, or the legal gambling age in their jurisdiction, whichever is higher. During registration, we ask for your full legal name, residential address, date of birth, and a valid form of identification. We also verify documents before processing withdrawals, and for players depositing with Bitcoin, identity verification is required before any deposit or bet is placed.

We maintain a strict one-account policy: one account per person, address, household, IP address, and device. This isn't just about preventing bonus abuse - it's also part of how we help protect vulnerable individuals from creating multiple accounts to bypass limits or self-exclusion settings they've previously set with us.

Recognising the Signs of Problem Gambling

We encourage every player on Spinago to occasionally reflect on their gaming habits. Some common warning signs include:

• Spending more time or money gambling than originally planned
• Chasing losses by depositing additional funds
• Gambling to escape stress, sadness, or other emotional difficulties
• Borrowing money or selling possessions to fund gambling
• Neglecting work, family, or personal responsibilities because of gaming
• Feeling irritable or anxious when trying to cut back or stop
• Lying to friends or family about the extent of gambling activity

If any of these resonate with you or someone close to you, we strongly encourage reaching out to a professional support organisation. Our Spinago support team can also guide you toward our internal tools, but we are not a substitute for specialised counselling services.

Support Organisations We Recommend

As we primarily serve players based in Australia, we want to highlight some of the resources available locally, alongside international organisations that offer confidential advice and support.

These organisations are independent of Spinago and provide free, confidential assistance to anyone affected by problem gambling, whether directly or through a friend or family member.

How We Handle Restricted Markets

Part of responsible operation, in our view, is only welcoming players from jurisdictions where we are permitted to offer our services. Spinago does not accept registrations from a number of countries, and we encourage players to check the full list of restricted territories before attempting to register or deposit. We also apply provider-specific restrictions - for example, certain NetEnt and Amatic titles are unavailable to players in Australia due to provider-level blocks, independent of our own policies.

Additionally, players from Sweden are not eligible to receive bonuses, promotions, VIP benefits, or loyalty point exchanges on our platform, and bonuses are similarly unavailable to players from Russia. We mention these restrictions here because responsible gaming, for us, also means being transparent about who can access which features and why.

Using a VPN

We want to be clear that using a VPN or any other method to disguise your location in order to bypass our geographic restrictions is strictly prohibited. Doing so may result in confiscation of winnings and suspension of your account. This policy exists not only for regulatory compliance but also to ensure that players are gaming within frameworks appropriate to their own jurisdiction, including local responsible gambling protections.