Spinago Privacy Policy

At Spinago, we are committed to protecting your personal data and respecting your privacy whenever you play at our online casino. This Privacy Policy explains how we collect, use, store and protect the information you share with us when you register at spinago.com, make a deposit, request a withdrawal, or simply browse our site. By creating an account, you agree that we may process your data as described below. If you have any questions about how we handle your information, you can reach our support team at support@spinago.com.

Information We Collect

We collect personal information directly from you and automatically through your use of our platform. Because registration requires your full legal name, residential address, date of birth, valid identification and e-mail address, we hold the data necessary to verify your identity and comply with licensing obligations under our E-gaming licence issued by the Tobique Gaming Commission.

• We gather identity data such as your full name, date of birth, residential address and copies of government-issued identification documents.
• We collect contact details including your e-mail address and, where provided, your telephone number.
• We record financial information related to deposits and withdrawals, including payment method details for Visa, Mastercard, Maestro, Neteller, Payz, Neosurf, Instadebit, iDebit, Interac, Bitcoin, Ethereum, Litecoin and USDT transactions.
• We track your gaming activity, including wagers, bonus usage, comppoints earned and VIP level progress, to administer our loyalty program and improve our services.
• We automatically collect technical data such as your IP address, device type, browser information and geolocation, which helps us enforce restrictions in countries where Spinago is unavailable.

Verification and KYC Documentation

Because we require one account per person, address, household, IP address and device, we may ask you to provide documents in Latin or Cyrillic script. Where documents are not in these scripts, we may request video verification while you hold your ID to confirm your identity. Players intending to use Bitcoin must complete identity verification before placing any deposit or bet, and we reserve the right to request further documentation at any stage, including by phone, for KYC purposes.

How We Use Your Information

We use the data we collect for several legitimate purposes connected to operating Spinago as a licensed gaming platform. Our Spinago platform relies on this information to confirm your eligibility, process transactions and personalise your experience across our slots, live casino and jackpot games.

• We use your data to verify your age and identity before allowing deposits, withdrawals or bonus claims.
• We process your financial details to complete deposits and withdrawals through our supported payment methods.
• We analyse your gaming activity to calculate comppoints, VIP cashback and eligibility for promotions such as our Tuesday Reload or Friday Free Spins.
• We use your contact information to send account notifications, support responses and, where you have opted in, promotional communications.
• We monitor technical data to detect fraud, prevent multiple accounts and enforce geographic restrictions, including VPN detection.

Legal Basis and Compliance

We at Spinago process personal data on the basis of contractual necessity, legal obligation and legitimate interest. Our Terms and Conditions, version 1.0 effective from 12/12/2025, work alongside this Privacy Policy to govern our relationship with you. Where disputes arise regarding data handling, arbitration takes place in Costa Rica, and alternative dispute resolution is available through EGIS under Tobique Gaming Commission regulations at disputes@egis-adr.com.

Sharing Your Information

We do not sell your personal data. However, we may share information with trusted third parties where necessary to operate our services. Our Spinago casino works with payment processors, including Tronabriz Limited for Paysafe transactions, and we share relevant transaction data with these providers to complete deposits and withdrawals. We may also share data with:

• Game providers such as Evolution, Pragmatic Play, NetEnt, BGaming and others listed in our lobby, where required to deliver gameplay and jackpot features.
• Regulatory bodies, including the Tobique Gaming Commission, where disclosure is required by law.
• Fraud prevention and verification services to confirm your identity and detect duplicate accounts.
• Professional advisors, including legal and financial consultants, where necessary for dispute resolution or compliance.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to meet our legal, tax and regulatory obligations. Even after you close your Spinago account, we may keep certain records, particularly those related to financial transactions and KYC verification, as required under applicable gaming regulations.

Your Rights

You have rights regarding the personal data we hold about you. We want you to feel confident that Spinago respects these rights and responds promptly to your requests.

• You can request access to the personal data we hold about you.
• You can ask us to correct inaccurate or incomplete information.
• You can request deletion of your data, subject to our legal retention obligations.
• You can object to certain types of processing, including direct marketing.
• You can withdraw consent for promotional communications at any time.

To exercise any of these rights, please contact us through support@spinago.com or our live chat, available 24/7.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website, remember your preferences and analyse how players use Spinago online casino. Cookies help us display accurate jackpot counters, maintain your session while browsing spinago casino login pages, and tailor promotions such as our welcome bonus or VIP rewards. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect site functionality.

Data Security

We implement technical and organisational measures to protect your data from unauthorised access, loss or misuse. Our Spinago team restricts access to personal information to employees and partners who need it to perform their duties. While we take security seriously, no system is completely immune to risk, and we encourage you to use strong passwords and keep your login credentials confidential when accessing spinago casino login services.

International Data Transfers

Because our operator, Novatrix SRL, is incorporated in Costa Rica, your data may be processed outside your country of residence. We ensure that any international transfer of your information is handled with appropriate safeguards consistent with our obligations under the Tobique Gaming Commission licence.

Restricted Jurisdictions and Eligibility

We do not knowingly collect or process data from residents of countries on our restricted list, including the United States, United Kingdom, and several others listed in our Terms. If we discover that you have accessed Spinago from a restricted jurisdiction, we reserve the right to suspend your account and review associated data in line with our compliance obligations. Using a VPN to misrepresent your location is strictly prohibited and may affect how we handle your account and data.

Children's Privacy

Our services are intended only for adults who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and if we become aware that we have inadvertently gathered such information, we will take steps to delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically. Continued use of Spinago after any changes indicates your acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal data, please reach out to our support team at support@spinago.com or through the live chat widget available 24/7 on our site. We are here to address your concerns and ensure your experience with us remains secure and transparent.